PRIVACY POLICY

At L'Œufrier, the protection of your privacy and personal information is a fundamental part of our operations. It is important for us to protect the personal information of our employees, franchisees, customers, suppliers, and all other entities from whom we may obtain personal information. We invite you to read our privacy policy to fully understand how we handle the personal information of everyone who comes into contact with L'Œufrier. As we are always looking to improve, this policy is subject to change. To always have up-to-date information, we invite you to consult this privacy policy regularly.

This Privacy Policy applies to L'Œufrier’s websites and mobile application (www.L’Œufrier.com) and to platforms and applications owned and operated by L'Œufrier (the "applications") and our direct and indirect parent companies, subsidiaries, and affiliates. Your use of these websites or applications signifies acceptance of this Privacy Policy, and you give your consent to the practices described in this Policy. This Privacy Policy explains how L'Œufrier collects, uses, discloses, and transfers personal information provided through its websites and applications, as well as information received from other sources, including L'Œufrier franchisees. It also describes your rights and choices regarding the use and dissemination of your information, including how you can access and update this information.

It should be noted that L'Œufrier franchisees are independent entities, and their methods of collecting, using, and disclosing personal information are subject to their own privacy policies. For information on how a particular L'Œufrier franchisee collects, uses, and discloses your personal information, please direct your request to the franchisee in question.

By using our websites or applications, you signify that you accept our terms of use and this Privacy Policy. You therefore consent to the practices it describes.

If you have any questions about our Privacy Policy or if you wish to exercise your rights and choices, please contact us as indicated in the "Contact Us" section below.

COLLECTION OF PERSONAL INFORMATION

INFORMATION YOU PROVIDE

L'Œufrier collects personal information that you provide through its websites and applications. The personal information we

collect includes information that identifies you, relates to you, describes you, or can reasonably be associated with you, directly or indirectly. The categories of personal information we collect are:

● Contact details: We collect your first name, last name, mailing address, email address, and phone number.

● Account registration: We collect passwords and other information for account authentication and access. ● Order information: We collect information about your previous orders, current orders, and dietary choices. ● Payment information: We collect data necessary to process your payment if you make a purchase on our websites or applications, including your payment method number (such as a credit card number and payment type) and the security code associated with that payment method.

● Profile data: We collect information about your interests, favorites, and preferences.

● Message content: We collect the content of messages you send us, such as comments or product reviews, questions you ask, or information you provide to L'Œufrier VIP Service.

● Application data received: We collect data necessary to review your application for a vacant position, if you submit one, including all information in your resume, your first and last name, phone number, the city and position you are interested in, and any other information related to your job application.

We collect information you provide at various points on our websites and applications, including:

● Account registration: To register an account with L'Œufrier, in order to place an order at one of our locations, you will need to fill out a form on our websites or applications to provide contact information and identification data associated with your account. You may also provide payment data for online payment and profile data to speed up and facilitate your future orders with all L'Œufrier restaurants.

● Online orders: On our Websites or applications, you can prepare an online order for pickup or delivery through your registered L'Œufrier account. To place a pickup order, you will need to create a VIP account, providing your first name, last name, email address, phone number, desired pickup time, order details, and payment data. If you place an order for delivery, you will need to provide your mailing address in addition to the above information.

● Emails and other voluntary communications: You may also choose to communicate with us by email, through our websites, our

applications, our social networks, or by other means. These communications may be related to our customer service activities, questions you may have, comments, or other purposes. We collect the information contained in these communications, which may include information that personally identifies you.

● Reward programs: We may offer reward programs, sweepstakes, contests, surveys, or other promotions ("promotion") through our websites, applications, or social networks. To participate in a promotion, you must provide contact details, profile data, or other information that will be requested from winners.

● Voluntary disclosure: When you use our websites or applications, you may choose to voluntarily disclose other information that we do not request; in such cases, you are solely responsible for this information. Therefore, you must take necessary steps to prevent the disclosure of unnecessary information when using our Websites or applications.

AUTOMATICALLY COLLECTED INFORMATION

When you visit our websites or applications, we may automatically collect information about your device and how it interacts with our websites or applications.

The categories of information we may collect include:

● Service usage data: We collect various data regarding the features you use, the emails and advertisements you view, the products you view or purchase, the date and time you access the websites or applications, the pages you access when you use our websites, applications or social networks. We also collect the address of the websites from which you access the websites or applications and any other similar information.

● Device connectivity and configuration data: We collect data about the type of device, operating system, and browser you use, your Internet service provider, your device's regional and language settings, and other similar information. This data also includes the IP address, MAC address, device advertising identifier (e.g., IDFA or AAID), and other device identifiers.

● Location data: If your device allows, we may collect data related to your device's location, which may be precise, such as latitude and longitude data, or imprecise, such as a location derived from an IP address, or data indicating a city or postal code).

We use cookies and other tracking technologies to automatically collect this information, including:

● Log files: A log file is a file that records all events that occur during your use of L'Œufrier's websites and applications, such as IP address, browser type, Internet service provider, referring or exit pages, operating system, timestamp, and any other related data that is useful for using our websites, applications, or social networks.

● Cookies: L'Œufrier servers may place a cookie on your device to store data in your device's browser or simply access pre-existing removable tracking features on your device to allow you to use the websites and applications to personalize your experience on L'Œufrier Sites. The definition of a cookie is: a small piece of data that is sent by a web server to your device and then stored by your browser on your device's hard drive. Cookies and browser storage allow your device to be recognized when you are on our websites and applications, to personalize your online experience and support security features. Cookies and browser storage are also useful for making user login more efficient, tracking transaction history, and preserving information between sessions. Information collected from cookies and browser storage may be used to improve the functionality of the websites and applications, analyze your use of the websites and applications, or provide you with advertisements targeted to your preferences.

The types of cookies and tags present on our websites and applications include the following.

● Functionality cookies: Used to remember your preferences to facilitate transactions such as purchases on our websites and applications. ● Performance or analytics cookies: Used to measure the activity of our websites and applications to improve the user experience. ● Targeting cookies: Used to display information and offers that specifically interest you based on preferences recorded on our websites and applications.

● Local storage: We use local storage, such as HTML5 storage, to store information related to the user's choice to "stay logged in," as well as tokens if other services are used. We may partner with other entities to provide certain functionalities on our websites and applications, or to display advertisements based on your web browsing activity using local storage – such as HTML5 storage – to collect and store information. Various browsers may offer their own management tools to delete HTML5 local storage.

● Location technologies: Global Positioning System (GPS) software, geofencing, and other location technologies allow you to be

located to verify your position and disseminate or restrict relevant content based on your location.

● In-app tracking methods: Several tracking technologies may be included in our mobile application and cannot be controlled by browser settings. Some use an advertising identifier or other device identifiers to associate the activity of an app user with a particular app, and to track user activity across multiple apps.

We may integrate various tracking technologies into our emails, websites or applications, as well as in our advertisements. Some of these tracking technologies allow us to track your activities over time and across services to link the different devices you use and provide you with relevant content and advertisements.

INFORMATION COLLECTED FROM FRANCHISEES AND OTHER SOURCES

We also obtain personal information about you from other sources, and we may combine this information with information we have collected about you. The categories of other sources from which we may collect information are:

● L'Œufrier franchisees, which are independent entities. We process information received from franchisees to provide them with services, as well as for our own purposes, in accordance with this Privacy Policy.

● Social networks, when you use our various services or grant L'Œufrier permission to access your data on one or more of these services.

● Various business partners with whom we offer services, sell or distribute our products, or engage in joint marketing activities.

● Publicly available sources, i.e., public domain data.

We are in no way responsible for the accuracy of information provided through other sources and the data usage practices of other sources.

USE OF INFORMATION

L'Œufrier collects and uses personal information for operational and commercial purposes only, as stated in this Privacy Policy. The collection and use of information include:

● Operating and managing our websites and applications, to provide you with products, services and promotions, and to create, manage and maintain your accounts;

● Fulfilling your requests, for example; responding to your comments or requests, processing, managing or executing transactions, and sending related communications through the VIP Service and social networks;

● Maintaining the security and integrity of our systems, to prevent and address fraud, illegal access, and violations of our policies and terms of use;

● Sending you updates, security alerts, information about changes to our various policies, and administrative messages through our Website, applications, or social networks;

● Analyzing trends and usage, to obtain data regarding the effectiveness of deliveries and the operation of each of our restaurants;

● Helping to validate and create the identity of each of our users;

● Improving our websites, applications, social networks, restaurants, advertisements, products, promotions, services, and everything directly related to L'Œufrier;

● Sending you promotional newsletters, offers, advertisements, and marketing communications, as well as any other information concerning the L'Œufrier company.

Notwithstanding the foregoing, we may use some information that does not identify you without obligation to you, unless prohibited by law. For more information regarding your rights and choices in connection with how your information is used, please refer to the section entitled "Your Rights and Choices" below.

DISCLOSURE OF INFORMATION

We disclose the personal information we collect in accordance with the practices described in this policy. We may collect various information from these different categories of entities:

● Service providers: L'Œufrier shares personal information with entities that allow us to maintain and operate our websites, applications and social networks, process payments in connection with orders, analyze different data, conduct marketing and advertising, and perform several other commercial activities. These entities are authorized to use this information only for the performance of the functions listed above. However, we may authorize them to use some information that does not identify you and other important data, unless prohibited by law.

● Affiliated companies: In some situations, we share personal information with our related entities, including our parent and sister companies. ● Franchisees: We share personal information with L'Œufrier franchisees as part of the services we provide to them. Sharing information with franchisees is to facilitate your orders, maintain and administer your online accounts, answer your questions and comments, comply with your requests, conduct marketing and advertising, and comply with applicable laws in each Province where our restaurants are located.

● Business partners: We share personal information with our various business partners solely to offer you different services and sell our products.

● Promotions: Our promotions may be offered or sponsored by other entities. By participating in one of our promotions, you agree to the official rules governing our promotion and you may, unless prohibited by law, authorize the sponsor or other entities to use your name, voice, and likeness in advertising or marketing materials.

● Merger or Acquisition: In the event of a merger, acquisition, or sale of all or part of its assets, you will be notified by email or via a notice on our websites or applications of any change in ownership and use of your information.

● Security and Compelled Disclosure: L’Œufrier may be required to disclose your personal information in response to legitimate requests from government authorities, particularly in connection with national security or law enforcement requirements. We may disclose your personal information to comply with any legal requirements, which may be necessary to protect our rights, your safety or the safety of others, or to investigate fraud. We may also disclose personal information about you to defend the terms of use or other policies applicable to our websites or applications, or if we believe that your actions are inconsistent with our agreements or usage policies.

● Facilitation of Requests: We disclose personal information according to your instructions.

● Consent: We may share your information with your consent as provided by law.

Notwithstanding the foregoing, we may use some non-identifiable information without obligation to you, unless prohibited by law. For more information regarding your rights and choices in connection with how your information is used, please refer to the section below entitled "Your Rights and Choices".

EXTERNAL LINKS, APPLICATIONS AND DEVICES

Our websites, applications, and social media may contain links to other websites, and links may also be accessible via devices not connected to L’Œufrier. These links and devices are not sponsored or affiliated. L’Œufrier has not reviewed all sites hyperlinked to its websites or applications, nor all devices through which some of its applications are accessible. L’Œufrier is therefore not responsible for the content or privacy practices of other websites, applications, or devices. The user accesses and uses links and devices at their own risk. L’Œufrier gives no

warranty as to the content, completeness, or accuracy of these links or devices, sites hyperlinked to its websites or applications, or devices. The websites of other entities that are accessible via hyperlinks from L’Œufrier's websites or applications may use cookies and other tracking technologies. Before providing information to other websites and device manufacturers, L’Œufrier strongly encourages you to read their privacy policies. In addition, L’Œufrier does not implicitly endorse websites hyperlinked to its websites or applications, or devices through which applications may be accessed.

SOCIAL MEDIA FEATURES

Our websites and applications may include social media features. These may use various tracking technologies to collect information, such as your IP address or the pages you visit on our websites or applications. It is also possible that different technologies may install a cookie to allow the social media feature to function properly. If you use social media features, the information you post or make accessible may be publicly displayed on our websites or applications, or through the social network you use, which is a separate entity. Similarly, if you post information on a social network that refers to our websites or applications, your message may be used on or in connection with our website or applications. In addition, L’Œufrier and the social network in question may both have access to certain information about you and your use of our website and applications, as well as social media features. Social media features are operated by a social network and constitute a separate entity. It is also governed by the privacy policy of the network in question. Furthermore, L’Œufrier is not responsible for the policies or business practices of distinct entities and makes no representations in this regard, and we encourage you to consult their privacy policies and terms of use.

ANALYTICS, ADVERTISING AND RETARGETING

L’Œufrier uses other entities for analytics services. These entities may use cookies and other tracking technologies to analyze your use of our websites and applications, including data collected when you speak and use voice ordering services.

In addition, we use other entities to serve advertisements on our websites and applications or on other services. These entities may use cookies or other tracking technologies to collect and share with us information about your visits to this service and other services to display advertisements for goods and services that may be of more interest to you, to measure and research the effectiveness of our advertisements, to track page usage and paths followed during visits to our websites and applications, to help us deliver relevant ad banners on our websites and applications and on other services, and to track the use of our ad banners and other links from our business partners' services to our websites and applications. L’Œufrier may use the

information collected on its websites and applications for online behavioral advertising purposes, such as retargeting, and to personalize the ads shown to you when you visit other services.

L’Œufrier also uses service providers who use cookies to allow us and them to know what advertisements you see and click on when you visit our websites, applications or affiliated sites. These cookies enable attribution tracking, which estimates which advertisement or marketing source led someone to our websites or applications, or which determines which marketing source led to actions such as a visit or a purchase. These technologies allow our service providers to recognize your mobile device or network device each time you visit their websites or applications, or other websites and mobile applications, based on data such as a cookie, your IP address or device identifier, but do not allow access to other personal information from L’Œufrier. The information obtained by these service providers is pseudonymized and never re-personalized.

We also use audience matching services to reach individuals (or individuals similar to individuals) who have visited our websites or applications, or who are identified in one or more of our databases ("targeted advertising"). To do this, we upload a list of customers to a technology service or programmatically integrate technologies such as pixels, software development kits (SDKs), or application programming interfaces (APIs) from a technology service into our own websites or applications, with the technology service matching common factors between our data and theirs. For example, we embed the Facebook pixel on our websites and may share your email address with Facebook as part of our use of Facebook's Custom Audience feature. Some technology services, such as LiveRamp, may provide us with their own data, which is then uploaded to another technology service to match common factors between these data sets.

As previously mentioned, these services may act as our service providers or, in some contexts, independently decide how to process your information. The information collected by these services may be transmitted and stored on servers.

YOUR RIGHTS AND CHOICES

It is important that all personal information we hold about you is accurate and up-to-date; please keep us informed of any changes to your personal information. Under the law, you have the right to request access to and correction of the personal information we hold about you.

You can view and correct some of your personal information by logging into our websites or applications, by viewing your profile on your personal account.

If you wish to view or correct your personal information, or withdraw your consent to its use. We may not grant a request to modify information if we believe the modification would violate a law or legal requirement or render the information inaccurate. We reserve the right to charge you a fee for accessing your personal information, but we will notify you in advance.

We may ask you for specific information to help us confirm your identity and right of access, and to provide you with the personal information we hold about you or to make the changes you request. However, under applicable laws, we may be permitted or required to deny you access to some or all of the personal information we hold about you, and we may have destroyed, erased, or anonymized your personal information, in accordance with our record retention obligations and practices. If we cannot give you access to your personal information, we will inform you of the reasons, subject to legal or regulatory restrictions.

We will grant you access to your personal information, subject to the exceptions set forth in applicable privacy laws.

WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, disclosure, and transfer of your personal information, you may have a legal right to withdraw your consent in certain circumstances. If you wish to withdraw your consent, please contact us at the coordinates provided below. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service.

GENERAL INFORMATION REGARDING TRACKING TECHNOLOGIES

Most web browsers (such as Microsoft Internet Explorer, Google Chrome, Firefox, and Apple Safari) accept cookies by default. You can instruct your browser to refuse or delete cookies by changing its settings. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

At any time, you can reset your device's advertising identifier and location data collected through an application via its settings. The advertising identifier is designed to allow you to limit the use of information collected about you. To stop all collection of information via an application, it is possible to uninstall it.

Your browser settings may allow you to automatically transmit to the online services you visit a signal requesting not to

track you. Therefore, unless required by law, L’Œufrier does not respond to these signals or other mechanisms.

However, if you disable cookies and other device tracking functions, you may not be able to use certain features of our websites or applications.

COMMUNICATIONS

In order to provide you with excellent service, we may send you communications related to your transactions, security, or the administration of our websites or applications. L’Œufrier may also send you other messages or updates about our websites, applications, or promotions. If you do not wish to receive promotional communications from L’Œufrier, you can unsubscribe at any time by following the instructions provided in these communications.

Please note that even if you choose not to receive promotional communications, we may continue to send you various non-promotional emails regarding your account, services, or our ongoing business relationships.

INTERNATIONAL TRANSFER

L’Œufrier may transfer the personal information we collect or you provide, as set out in this policy, to subcontractors, service providers, or other third parties we use to support our business (such as analytics and search engine service providers who help us improve and optimize our websites) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and process personal information according to the same standards as those set out in this policy.

We may process, store, and transfer your personal information in or to a foreign country, where privacy laws are different and may or may not be as comprehensive as Canadian laws. In these circumstances, the governments, courts, law enforcement agencies, and regulatory bodies of the country in question may be able to access your personal information under the laws of that country. When we use a service provider, we require that their security and personal information protection standards comply with this policy and applicable Canadian privacy laws.

CHILDREN'S PRIVACY

Our websites and applications are not intended for children under 13 years of age. No one under the age of 13 may provide any personal information on our websites or applications. If you are under 13, you must avoid using or providing personal information on our websites or applications or through

any of their features, making purchases on our websites or applications, and providing us with information about yourself.

If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we may have any information from or about a child under 13, please contact us promptly.

DATA SECURITY

The security of your personal information is very important to us. L’Œufrier uses physical, electronic, and administrative measures designed to protect your personal information from accidental loss and unauthorized access, use, modification, and disclosure. L’Œufrier has restricted authorized access to your personal information to individuals who have a legitimate reason to know this information to provide you with products or services, and to individuals you have authorized to have access to this information. We store all information you provide to us behind firewalls on our secure servers. All payment transactions are encrypted using SSL and 3DS technology.

The security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our websites or applications, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to our websites or applications. Any transmission of personal information is at your own risk.

DATA RETENTION

Unless otherwise authorized or required by applicable legislation or regulations, we will retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. In some circumstances, we may anonymize or de-personalize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymized and de-personalized data for legitimate business purposes without notifying you or obtaining your consent.

CHANGES TO THIS PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page, along with a notice that the policy has been updated on the home page of our websites and in our applications. If we

make material changes to how we treat our users’ personal information, we will notify you through a notice on our website homepage and in our application.

We indicate the date of the last revision of the Privacy Policy at the top of the page. It is your responsibility to regularly check our websites and this Privacy Policy for any changes.

TO CONTACT US

Your questions, comments, and requests regarding this Privacy Policy and our practices are welcome. You can contact us at the details below.

Privacy Officer

L’Œufrier

980 rue Bouvier, 2nd floor

Québec (Québec) G2J 1A3

Sophie Plante, Director of Human Resources

Privacy@L’Œufrier.com

(418) 624-8888

We have put in place procedures to receive and respond to complaints and inquiries regarding how we handle personal information and how we comply with this policy and applicable privacy laws.

REVISION DATE

This policy was last updated on September 23, 2025.